Privacy Policy
Last Updated: January 20, 2025
Introduction
Welcome to Orusa Tours & Travel’s Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Full name and contact details (email address, phone number, physical address)
- Passport information and travel documentation
- Payment information and billing details
- Travel preferences and special requirements
- Emergency contact information
- Medical information relevant to travel arrangements
- Demographic information
- Travel history and itinerary details
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP addresses
- Browser type and version
- Device information
- Cookie data
- Usage data and browsing patterns
How We Use Your Information
We use your personal information for the following purposes:
- Arranging and booking travel services
- Processing payments and refunds
- Communicating about your bookings and itineraries
- Providing customer support
- Personalizing your travel experience
- Sending relevant marketing communications (with consent)
- Complying with legal obligations
- Improving our services
- Ensuring the security of our operations
Information Sharing and Disclosure
We may share your information with:
- Travel service providers (hotels, airlines, tour operators)
- Payment processors
- Government authorities (as required by law)
- Insurance providers
- Emergency services when necessary
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data storage
- Staff training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
- Request data portability
- File a complaint with the relevant authorities
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
International Data Transfers
As a Kenya-based company operating in international travel, we may transfer your data across borders. We ensure appropriate safeguards are in place for international data transfers.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Enhance user experience
- Provide personalized content
- Facilitate secure transactions
Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying a notice on our service platforms
Contact Information
For questions about this privacy policy or our privacy practices, contact us at:
Orusa Tours & Travel
Address: Mutall Building, 2nd Floor, Suite 29. Magadi Rd, Kiserian, Kenya
Email: reservations@orusatours.com
Phone: +254 713 064121
Governing Law
This privacy policy is governed by the laws of Kenya and applicable international data protection regulations.